Coupang: The Art of Obsession (Premium)
The Korean e-commerce company takes customer obsession to a new level.
Coupang in 1 minute
What would you get if you mixed Amazon, Instacart, and DoorDash with just a pinch of PayPal? You might end up with a business that looks a lot like Coupang. Best-known as a customer-obsessed e-commerce platform, Coupang is quickly outgrowing those roots, even as it improves its core business efficiencies. The company has compounded re…